Aleris is a global leader in the manufacture and sale of aluminum rolled products, with approximately 14 facilities in three geographically aligned business units in North America, Europe and China. We serve a variety of end-use industries, including aerospace, automotive, defense, building and construction, transportation, packaging, and consumer goods.
Our Information Technology department is seeking a talented IT Specialist-II to join its team. The position responsibilities require independent analyses, communication and problem solving skills. You'll provide experienced support services to local and remote employees with IT issues involving desktops, laptops, software, mobile devices or network services. In this role you will be responsible for responding to all types of incidents and requests to diagnose, troubleshoot and resolve issues. You will respond promptly to escalations for technical support via phone, email and in person to provide timely resolution. You will also help to maintain standard operating procedures, best practices and customer service guidelines relating to desktop support. In addition you will sometimes be required to participate in IT projects with assigned project deliverables, or lead small projects.
Aleris is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions.